NewJessica, Automaata's AI assistant, is live on every page, 24/7.Say hello →

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Customer support

Real people who know guard operations, plus Jessica around the clock.

Jessica, our AI assistant, answers questions about the platform 24/7 and never pretends to be a person. Human specialists reply by email on weekdays, and critical incidents affecting live operations get a direct response any hour.

24/7Jessica, AI assistant, on every page and in the console
1 daybusiness-day reply target for email support
24/7critical incident response for live operations
100%of AI answers disclosed as AI

How to reach us

Help, the way you need it most

Pick what you are using first, then the channel that fits the moment.

Step 1
Choose your surface

Step 2
Pick a channel

Available 24/7

Jessica, AI assistant

Routine questions about tours, reports, clock-in, offline sync and post orders. She says when she is unsure and points you to a person.

Ask JessicaInstant · AI, disclosed
Weekdays

Email a specialist

App installation, device linking, checkpoint tags, officer accounts. Include the officer's name, the site and the app version.

hello@automaata.aiReply within one business day
Any hour

Critical incident line

For a problem affecting a live post right now: officers unable to clock in, tours not recording, a dispatch outage. Put URGENT in the subject line.

Email with URGENT in the subject · direct response
Self-service

Knowledge base

Setup walkthroughs and troubleshooting for the app, from device linking to NFC tag encoding.

Availability

Always an answer, whatever the hour

24/7

Jessica, AI assistant

Self-service, instant. Discloses that she is an AI, says when she is unsure, and hands off to email for anything she cannot answer.

Weekdays

Human specialists

Email, reply within one business day, Pacific time. People who have run guard operations, not a ticket queue.

24/7

Critical incident response

Anything that stops a live post from recording or a dispatch from going out. Mark the email URGENT and it is routed to a person immediately.

Knowledge base

Common questions

An officer's scans are not showing in the console. What should I check?

First, whether the phone has had a connection since the scans: the app stores scans offline and syncs when a signal returns. Then the device time setting (it must be automatic; a wrong clock makes a scan look out of order). Then that the checkpoint is active for that site. If all three are fine, email the officer's name, the site and the time of the scan.

How do I set up NFC checkpoints?

Use NTAG213 tags (on-metal stickers indoors, IP68 discs outdoors). In the console, add the checkpoint to the site, then scan the blank tag from the Officer App to bind its serial number. Name checkpoints Building/Floor/Point so reports read clearly. The checkpoint guide covers placement.

Why did the scheduler refuse to assign an officer?

The solver only assigns officers whose credentials are valid on the shift date and who stay within hours caps and break rules. The explanation beside the roster names the rule. Renew the credential or adjust the rule; the solver re-proposes and the change waits in the approval inbox.

What does "AI text labeled" look like in a report?

Sentences the assistant wrote are marked in the report view and in exports, and the officer's original note is stored beside the enhanced version. Both are available for a dispute, an insurer or a court.

How do I get payroll data into ADP, QuickBooks or Paychex?

Approve the pay run in the approval inbox, then export from Billing → Pay runs. The export matches each provider's import format; mapping is set once during implementation.

How do I give a client access to their portal?

In the console, open the site, add a client contact and choose the sites they may see. They receive a login by email and see only those sites' tours, reports, incidents and invoice detail.

Can I turn Jessica's full-AI mode off?

Yes. Full-AI mode is opt-in and runs the model inside the visitor's own browser; guided mode is the default on this site. Inside the console, administrators control whether the assistant is available to their users.

How do I request my data or delete an officer's record?

Email hello@automaata.ai from an administrator address. Exports are provided in standard formats; deletions follow the retention rules set in your agreement and the law that applies to employment records.

Need a hand right now?

Ask Jessica for an instant answer, or email a specialist and hear back within one business day.