Jessica, AI assistant
Routine questions about tours, reports, clock-in, offline sync and post orders. She says when she is unsure and points you to a person.
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Customer support
Jessica, our AI assistant, answers questions about the platform 24/7 and never pretends to be a person. Human specialists reply by email on weekdays, and critical incidents affecting live operations get a direct response any hour.
How to reach us
Pick what you are using first, then the channel that fits the moment.
Routine questions about tours, reports, clock-in, offline sync and post orders. She says when she is unsure and points you to a person.
App installation, device linking, checkpoint tags, officer accounts. Include the officer's name, the site and the app version.
hello@automaata.aiReply within one business dayFor a problem affecting a live post right now: officers unable to clock in, tours not recording, a dispatch outage. Put URGENT in the subject line.
Setup walkthroughs and troubleshooting for the app, from device linking to NFC tag encoding.
Scheduling, approvals, billing, exports and the automation levels. Available inside the console as well as here.
Rate tables, pay-run questions, integrations with ADP, QuickBooks or Paychex, user roles and permissions.
hello@automaata.aiReply within one business dayConsole unavailable, approvals not posting, or a payroll export failing on a deadline. Put URGENT in the subject line.
During rollout you have a named lead for sites, posts, rates and data migration. Their contact is in your welcome email.
How to read tour status, DAR history and invoice detail for your sites.
Questions about coverage, officers or an incident on your site go to the guard company that serves you; their contact is on your portal home.
Portal access, login problems, and data requests.
hello@automaata.aiReply within one business dayPortal walkthroughs and how to export reports.
Answers on demand
How-to articles, troubleshooting and setup walkthroughs for the app, the console and the portal.
Browse articles →Short courses for officers, supervisors and schedulers, with a completion record for your training file. Opening with the first customer cohort.
Coming soonReal-time platform status, uptime history and incident notices. The public status page launches with general availability; until then, incidents are announced by email to every admin.
Status page: coming soonAvailability
Self-service, instant. Discloses that she is an AI, says when she is unsure, and hands off to email for anything she cannot answer.
Email, reply within one business day, Pacific time. People who have run guard operations, not a ticket queue.
Anything that stops a live post from recording or a dispatch from going out. Mark the email URGENT and it is routed to a person immediately.
Knowledge base
First, whether the phone has had a connection since the scans: the app stores scans offline and syncs when a signal returns. Then the device time setting (it must be automatic; a wrong clock makes a scan look out of order). Then that the checkpoint is active for that site. If all three are fine, email the officer's name, the site and the time of the scan.
Use NTAG213 tags (on-metal stickers indoors, IP68 discs outdoors). In the console, add the checkpoint to the site, then scan the blank tag from the Officer App to bind its serial number. Name checkpoints Building/Floor/Point so reports read clearly. The checkpoint guide covers placement.
The solver only assigns officers whose credentials are valid on the shift date and who stay within hours caps and break rules. The explanation beside the roster names the rule. Renew the credential or adjust the rule; the solver re-proposes and the change waits in the approval inbox.
Sentences the assistant wrote are marked in the report view and in exports, and the officer's original note is stored beside the enhanced version. Both are available for a dispute, an insurer or a court.
Approve the pay run in the approval inbox, then export from Billing → Pay runs. The export matches each provider's import format; mapping is set once during implementation.
In the console, open the site, add a client contact and choose the sites they may see. They receive a login by email and see only those sites' tours, reports, incidents and invoice detail.
Yes. Full-AI mode is opt-in and runs the model inside the visitor's own browser; guided mode is the default on this site. Inside the console, administrators control whether the assistant is available to their users.
Email hello@automaata.ai from an administrator address. Exports are provided in standard formats; deletions follow the retention rules set in your agreement and the law that applies to employment records.
Ask Jessica for an instant answer, or email a specialist and hear back within one business day.